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Customer Care

Privacy Policy

Thank you for visiting the El Dorado Irrigation District (District) online billing website. The District is committed to protecting our customers' privacy and does not, without customer knowledge and permission, collect personal information about you or the reasons for your visit to www.eid.org. The District will not resell or distribute any site-visitor data, including information that may be collected as a natural result of your visit. Unless you voluntarily provide personal information to us when inquiring about or requesting specific services, we will not ask you for or track any personal information for any purpose.

Please be aware, however, that our web server automatically gathers and stores certain information. This information does not personally identify or track you, and your email address is not collected in this automatic process. We use this information only to evaluate and improve our website’s content to make it more useful to our visitors.

This website currently uses “cookies,” the simple text files stored on your computer by your web browser that are used for applications purposes and as part of the authentication process. No sensitive information is stored in these cookies.

The District’s website may contain links to third-party websites. When you link to an outside website, you are no longer on our site and are subject to the privacy and other practices of the new site. The District is not responsible for the practices or content of the linked sites or any other sites.

If you choose to send us email messages that include personal information, we will generally use the information only to respond to your message and for no other purposes. Occasionally, however, we may forward your email to a different department at the District that may be better able to help you. Your email address may also be entered on your account for future reference and for correspondence purposes by District staff. We do not use the information to create personal profiles or give it to others for commercial use or other purposes. If you send us a threat or a message that describes or promotes unlawful activity, we may share it with law enforcement authorities.

Also, the District is subject to the California Public Records Act (Act), which generally requires that the public be allowed to inspect and copy any “writing” in any form that the District prepares or retains, if it relates to the conduct of the public’s business. The Act exempts most customer-related records from disclosure, however, and the District has a written policy not to release customer records except as required by law.

If you have any questions regarding this privacy policy, please contact the District’s customer service personnel by calling 530-642-4000, Monday through Friday—except federal holidays—from 8:00 am to 5:00 pm.