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Customer Care

About Your Bill


Note
To find important information about your billing statement, please click on the numbers below.
Your account number is located in the upper right hand corner of your billing statement (bullet 2 below).
El Dorado Irrigation District Address
This is the main office address for EID.
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Utility Account Information
This includes account number, statement date, service address, billing cycle, last bill amount, payments made since last statement, adjustments made since last statement, balances or credits brought forward from last bill, and the bill’s due date. It may also state “Recurring CC Statement Date” or “Direct Debit Date”, if the bill will be paid automatically.
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El Dorado Irrigation District’s Contact Information
This includes the telephone number to the main office and for emergencies, and the direct telephone number for the Billing Department.
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Meter Information
This includes service periods, days in billing cycle, meter number(s), meter size(s), current reading(s), previous reading(s), usage in cubic feet (CF), along with estimated usage in gallons and gallons per day. If you have multiple meters you can determine which meter is for which service by looking at the usage in this section and cross reference to the units in the Billed Line Items section.
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Billed Line Items
This includes the charges for the services provided to the property. This may include water highlighted in blue, sewer highlighted in green, recycled water highlighted in purple, and/or landscape water services at the appropriate rates along with any applicable surcharges. If there are any additional fees or penalties, they would be reflected below the services and are identified as “Total other charges.” After all the charges are listed you will see a summary of total current charges, balance forward, total due, and estimated average cost per day based on this billing period.
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Bill Messages
This is where EID places any important messages regarding your billing or other District information.
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Payment Coupon
If you wish to mail your payment in, please tear off and remit this coupon with your payment in the envelope provided.
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Address To Mail Bills
EID uses a third party check processing vendor. Use this address to mail in your payments by check or if you are setting up a Bill Pay with your financial institution.
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The reverse side of the billing statement provides important information that includes how to contact El Dorado Irrigation District if you have questions about your bill; the terms of payment; non-payment of bill; return check charge; access to facilities; water conversion factors; and consumption history. There is also a stub for you to complete and send in if any changes need to be made to your personal information.